Hair to Glow (“we,” “our,” “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.hairtoglow.com] (the “Website”), use our services, or interact with us in other ways. Please take a moment to read this policy carefully to understand our practices regarding your personal data.

By using our Website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website.

1. Information We Collect

We may collect and process the following categories of personal data:

A. Information You Provide to Us

  • Personal Identifiers: Such as your name, email address, mailing address, and phone number when you create an account, sign up for newsletters, make a purchase, or contact us for support.
  • Payment Information: When you purchase products or services, we collect your payment details, including credit or debit card numbers, billing address, and any other relevant information.
  • Feedback and Correspondence: Information you provide when responding to surveys, reviews, or interacting with us via customer service.

B. Information We Automatically Collect

When you visit the Website, we may automatically collect certain information about your device and how you interact with the site:

  • Device Information: Such as your IP address, browser type, device type, and operating system.
  • Usage Information: Including the pages you viewed, the time spent on the site, the referring URL (the webpage you came from), and links clicked.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, keep track of your shopping cart, and understand usage patterns.

C. Information from Third Parties

We may receive information about you from third-party services, such as social media platforms (if you link your accounts), analytics providers, and payment processors.

2. How We Use Your Information

We use the information we collect for a variety of purposes, including but not limited to:

A. To Provide and Improve Our Services

  • Account Management: To create and manage your user account.
  • Order Fulfillment: To process your orders, handle shipping, and provide customer service.
  • Improve User Experience: To enhance the functionality of our Website, troubleshoot issues, and improve our products and services based on your feedback.

B. Marketing and Communication

  • Promotional Materials: We may send you newsletters, special offers, and other information about our products and services. You can opt-out of receiving these at any time by following the unsubscribe instructions included in the communication.
  • Surveys and Feedback: To request your input on our products and services through surveys or reviews.

C. Legal and Security

  • Fraud Prevention: To detect, prevent, and respond to fraud, intellectual property infringement, or any other illegal activities.
  • Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

3. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies (such as pixels and web beacons) to collect information about your browsing behavior. These technologies help us improve the performance of our site, remember your preferences, and deliver personalized content.

You can control or disable cookies through your browser settings. However, disabling cookies may limit your ability to use certain features on our Website.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the functioning of our Website.
  • Performance Cookies: Help us understand how visitors interact with the Website (e.g., Google Analytics).
  • Functional Cookies: Enable enhanced functionality, such as remembering your preferences.
  • Targeting Cookies: Used for marketing and advertising purposes to deliver relevant ads to you.

4. How We Share Your Information

We may share your personal data with the following types of entities:

A. Service Providers

We engage third-party service providers to assist with various functions, such as payment processing, order fulfillment, website hosting, data analytics, and marketing. These providers are only permitted to use your information as necessary to provide their services to us.

B. Business Transfers

In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the business assets. We will notify you of any such transfer and any choices you may have regarding your personal information.

C. Legal Requirements

We may disclose your information if required by law, in response to a subpoena, or to protect our rights, privacy, safety, or property, or that of others.

D. Social Media Platforms

If you interact with our Website or content on social media platforms (e.g., “like” or “share”), those interactions may be shared with your social network and may be visible to other users of that platform. We do not control these platforms and are not responsible for their privacy practices.

5. Security of Your Information

We use appropriate technical and organizational measures to safeguard the personal data we collect and store. These measures include encryption, secure servers, and regular security audits. However, no online data transmission or storage can be guaranteed to be 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have specific rights regarding your personal information, including:

A. Access and Correction

You may request access to the personal data we hold about you and ask us to correct or update any inaccuracies.

B. Deletion

You may request the deletion of your personal information, although certain data may need to be retained for legal or operational purposes.

C. Opt-out of Marketing Communications

You can opt-out of receiving promotional emails or newsletters by following the unsubscribe instructions in those communications.

D. Data Portability

You may have the right to request that we provide your personal data in a structured, commonly used format that can be transferred to another service provider.

E. Restrict Processing

In certain circumstances, you may have the right to restrict the processing of your data.

To exercise these rights, please contact us at [insert contact email]. We will respond to your request within the time frame required by applicable law.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Children’s Privacy

Our Website is not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 16, we will take steps to delete it as soon as possible. If you believe we have inadvertently collected information from a child, please contact us at [insert contact email].

9. International Data Transfers

If you are accessing our Website from outside the country where our servers are located, please be aware that your information may be transferred to, stored, and processed in a country different from your own. By using our Website or services, you consent to this transfer.

We take steps to ensure that your data is protected in accordance with this Privacy Policy and applicable data protection laws, regardless of where it is processed.

10. Third-Party Links

Our Website may contain links to third-party websites or services that are not operated by us. Once you click on these links, you will be directed to their respective sites. We have no control over and are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other reasons. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us:

  • Email: jessica [at] hairtoglow.com